BFSI IT Summit

Digital Customer Experience: Four Trends across Africa’s Banking and Financial Services

In the banking and financial services sector, customer experience plays a vital role in differentiating the institutions from their competition. With ever-changing customer demands and a plethora of alternatives to choose from in this digital era, only a great customer experience can enhance customer loyalty and satisfaction, with better retention. However, the pandemic has forced […]

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Operational Resilience in Financial Services: 5 Ways AI in Banking Can Help

Over the past decade, we have seen substantial growth with respect to digital transformation in banking and financial services. However, the rise of fintech has increased regulatory pressure on banks and financial institutions to closely comply with regulations while also enhancing the customer experience and operational efficiency. The introduction of Artificial Intelligence (AI) in banking […]

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5 Ways COVID-19 is Shifting Consumer Behavior in Banking

The pandemic has changed consumer sentiments and banking behavior drastically. These behavioral shifts related to banking activities have forced financial institutions to adapt to digital payments and change their approach too. It has also accelerated digital transformation and probably a permanent change in customer interaction too. This measurable shift in banking behavior has led consumers […]

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5 Key Drivers of Digital Banking in 2021

Today’s banking sector is witnessing a significant change consisting of an evolving workforce and an accelerated adoption of technologies in business processes. With the digital environment encircling the financial sector, banking services and consumers are expected to go fully digital. As customer demands continue to disrupt functions, the banking sector is keen on adopting agile […]

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